Open Your MPI Glass Claim Online
Filing a glass claim with Manitoba Public Insurance? We make it easy. Fill out the form below and we'll handle everything for you - from opening the claim to completing the repair.
Open Your MPI Glass Claim
Fill out this form and we'll open your eGlass claim with MPI and contact you to schedule the repair.
How MPI Glass Claims Work
Filing a glass claim in Manitoba is simple. Here's what you need to know.
1. Contact Us
Call us or fill out the form below. You don't need to call MPI first - we can open the eGlass claim on your behalf.
2. We Handle Everything
We assess the damage, determine if it's a repair or replacement, and schedule your appointment - usually within 1-2 days.
3. Pay Only Your Deductible
You pay your deductible ($0-$750 depending on your coverage), we handle the rest with MPI. Glass claims don't affect your rates.
Understanding Your Deductible
Your deductible depends on your Autopac coverage level. Good news? Glass claims don't affect your insurance rates or future premiums. It's a separate "glass-only" claim.
Check your vehicle registration - your deductible is listed on the "ALL PERILS" line.
MPI Deductible Options for Passenger Vehicles
What You'll Need for Your Claim
Have this info ready and we'll get your claim opened fast.
Driver's License
Line 5 from the registered owner's license (or MPI customer number)
Vehicle Info
License plate, year, make, model, and your Autopac policy number
Date & Location
When and where did the damage happen?
Photo (Optional)
A photo of the damage helps us assess repair vs. replacement
Repair or Replacement?
MPI has specific rules for what can be repaired vs. replaced.
Eligible for Repair
- New damage (not previously repaired)
- Up to 4 chips total (max 2 in driver's viewing area if larger than 1 inch)
- Chips smaller than a loonie don't count toward the max
- Cracks up to 12 inches that don't reach the windshield edge
- No damage to both glass layers or exposed laminate
Requires Replacement
- Damage over heated windshield elements
- Damage over camera/sensor systems (ADAS)
- Tempered glass (side/back windows) - it shatters
- Cracks longer than 12 inches or reaching the edge
- Multiple cracks or extensive damage
ADAS Calibration After Replacement
If your vehicle has safety cameras (lane departure, auto-braking, etc.), they'll need recalibration after a windshield replacement. We do this on-site - you don't need to go to a dealer. We're one of the only mobile ADAS calibration shops in Winnipeg.
Special Situations
Some claims need to go through MPI directly first. We can help you figure out which path to take.
Contact MPI First If...
- • Your vehicle is under MPI Rental Vehicle Insurance
- • You have a plate transfer (7-day transfer)
- • Vehicle has a lay-up policy (no plate)
- • You have a temporary permit
- • Dealer or Repairer plates
- • Motorcycles, mopeds, mobility vehicles
- • Off-road vehicles, tractors, or trailers
MPI Contact: 204-985-7000 or 1-800-665-2410
Vandalism Claims
If your glass was damaged by vandalism, you'll need a police report to potentially have your deductible waived.
- In Winnipeg: File online with Winnipeg Police Service
- Outside Winnipeg: Contact local police where damage occurred
With a police report number, MPI may waive your glass deductible.
Frequently Asked Questions
Do glass claims affect my insurance rates?
No! Glass-only claims do not affect your Autopac premiums, driver's license premiums, or future rates. It's completely separate from at-fault collision claims.
How long does the claim process take?
Usually just a few days from filing to completion. We typically schedule repairs within 1-2 business days of opening your claim.
Do I need to call MPI myself?
Nope! We're an MPI accredited shop, which means we can open the eGlass claim on your behalf. You just need to provide us with the info above and sign the authorization.
How do I find Line 5 on my driver's license?
Line 5 is the document number located on the front of your Manitoba driver's license. If you don't have a license, you can use the customer number from your vehicle registration instead.
What if my deductible is $0?
With Plus or Deductible-Free Glass coverage, rock chip repairs may be $0 deductible. Vandalism claims may also have $0 deductible with a police report. Your deductible depends on your coverage level ($0-$750). We'll let you know what applies to your situation.
Can you come to my location for the repair?
Absolutely! We offer mobile service throughout Winnipeg, Headingley, and surrounding areas. We'll come to your home, work, or wherever is convenient.
Ready to File Your Claim?
Call us now or scroll up to fill out the form. We'll get your glass fixed fast.